POLICIES, TERMS & CONDITIONS
PrivacyThis website generates cookies that enable automatic login for subsequent visits to our website.
You will not receive e-mail from us unless requested by you or for communication regarding registration or orders that you placed on our website.
Individuals who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding orders they have placed on-line or with information that was specifically requested. If you do not wish to receive such telephone calls, please let us know by e-mail or writing to the above address.
We do not sell, rent, share, or transfer your personal information to third parties. We consider the information you give us confidential, and will never be sold or given to any individual or company or organization. Upon request we provide site visitors with access to their own information such as transaction information (e.g., dates on which customers made purchases, amounts and types of purchases) that we maintain about them, as well as a description of the information that we maintain about them. Consumers can request this information by writing to us at the contact address below.
When you install any software product you are placing trust in that software publisher. We highly value that trust, and want to ensure you that our software is absolutely safe.
All Personal Touch Products Software are 100% free of adware, spyware, and viruses.
We may disclose personal information when required by law or in the good-faith belief that such action is necessary in order to conform to the edicts of the law or to comply with a legal process served on our website.
When you submit sensitive information (such as a credit card number), that information is encrypted and is protected with the best encryption software in the industry (Secure Socket Layer). While on a secure page, such as our check-out page, the lock icon on the bottom of your web browser becomes locked, as opposed to un-locked, or open, when you are just `surfing.`
Most orders are shipped via FedEx Ground or USPS Priority Mail from Southern California within one business day of placing your order. Faster shipping services are available upon request. Wood frames are made to order and require approximately 4-5 business days to manufacture before shipping.
Personal Touch Products will accept the return of defective products for replacement or refund. Notification of defective or damaged merchandise must be made within 7 days after receipt of shipment.
- Retain original packaging for a minimum of two weeks after filing claim to permit inspection and or pick-up the package by the shipper.
- Provide Personal Touch Products with the following information within 7 days of receipt of shipment:
PT Invoice number or order date.
PT Item Name/Number.
The number of damages.
A brief description of the damage. (i.e. broken glass)
Opened and or installed software may not be returned.
Returns for any reason other than items damaged in shipment must be approved and are subject to a 35% restocking fee, shipping and handling fees, and payment processing fees.
Order changes submitted after an order is processed are subject to a 35% restocking fee.
Intellectual Property and Copyright Notice
This website including all of its contents, web-copy, writings, images, art backgrounds, photo's, videos and software, herein referred to as intellectual property, are the exclusive property of Personal Touch Products, Inc. and protected by law including United States and international copyright laws. You many not for any reason copy or extract the intellectual property displayed by or offered for sale by this website other than as specifically permitted by agreement or license.
Contact Us:If you have any questions about these policies, the practices of this site, or your dealings with our website, please contact us at:
Personal Touch Products, Inc. 2187 Vista Court, La Verne, CA 91750